1. Introduction
At mylklflooring.com, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR).
By using our website and purchasing our products, you agree to the practices outlined in this policy.
2. Information We Collect
We only collect the information necessary to process and deliver your orders. This includes:
- Personal Identification Information: Name, email address, phone number
- Shipping Information: Shipping address, including street address, city, postal code, and country
- Payment Information: Payment method details (processed securely by Stripe).
Note: We do not store credit card information on our servers. Payments are processed securely by Stripe. - Order Details: Products purchased, order date, and any applicable order notes.
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfill your orders, including shipping and delivery.
- To send you order updates, shipping confirmations, and invoices.
- To communicate with you regarding customer service requests and issues related to your orders.
- To comply with legal obligations, such as tax and regulatory requirements.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity: We process your data to fulfill a contract (i.e., to process your order and deliver the product).
- Legitimate interests: We may use your information for customer service or to address issues related to your order.
5. Data Sharing
We will not share your personal data with third parties, except in the following cases:
- Payment Processors: We use Stripe to process payments securely. Stripe handles your payment information in accordance with its privacy policy: Stripe Privacy Policy.
- Shipping Providers: We share your shipping information with carriers (e.g., Royal Mail, UPS, etc.) to deliver your order.
- Legal Requirements: We may disclose your data if required to do so by law, such as in response to a court order or legal process.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for legal or accounting requirements. Generally, we retain your data for a period of 6 years for tax purposes.
7. Your Rights Under GDPR
As a user under the GDPR, you have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Rectification: You can request corrections to any inaccurate or incomplete data.
- Erasure: You can request that we delete your personal data, provided that it is no longer necessary for us to retain it.
- Restriction of processing: You can request that we limit the processing of your data in certain circumstances.
- Data portability: You can request to receive your data in a structured, commonly used, and machine-readable format, or have it transferred to another controller.
- Objection to processing: You can object to the processing of your personal data in certain circumstances.
If you would like to exercise any of these rights, please contact us using the details provided below.
8. Security of Your Information
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction. These measures include using secure payment gateways, encryption of sensitive data, and regular security audits.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your shopping experience. Cookies are small files stored on your device that help us remember your preferences and provide functionality for the website.
By using our website, you consent to the use of cookies. You can disable cookies in your browser settings, but this may affect your ability to use some features of our website.
10. International Data Transfers
We do not transfer your personal data outside of the UK or the European Economic Area (EEA). If such transfers were to occur, we would ensure that appropriate safeguards are in place, such as Standard Contractual Clauses.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the “Effective Date” at the top of the policy. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us via email at lklfactory@aol.com